RETURNS, EXCHANGES & CANCELLATIONS

RETURNS & EXCHANGES 

WE DO NOT ACCEPT RETURNS OR EXCHANGES. Please be aware before purchasing. 

Strictly no returns or exchanges. Due to the nature of our products anything returned to us would have to be discarded. For hygiene reasons along with COVID19 we would be unable to re-sell anything returned.

 

DAMAGES & ISSUES

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. * 

* Please contact us within 48 hours of receiving the goods to inform us of any issues.

 

CANCELLING YOUR ORDER

We start processing your order as soon as we receive it. This means that once your order has been placed, you will be unable to cancel or amend it.
 
If we agree to an order cancellation prior to order dispatch a £2 admin fee will be deducted from the refund total. Kindly note that the original shipping charge is non-refundable.
 
 

REFUNDS 

Where refunds are issued after orders have been dispatched an £5 admin fee will be deducted from the refund total.

Kindly note that the original shipping charge is non-refundable.

 
RETURN T&C's
    

WE DO NOT ACCEPT RETURNS. 

If a return or exchange has been agreed directly with us under a anomalous circumstance - items must be unused / unworn / unwashed and in their original packaging. Kindly note that the original shipping charge is non-refundable. All items are returned at the customers' own expense. 

All eligible items must be returned and delivered back to our returns address back within 14 days of receipt. Returns must be returned to our warehouse within 14 days of receiving. Returns attempted outside of this 14 day deadline will be denied and returned to customer at the cost of the customer, if the customer does not pay the return postal costs the item will be destroyed and recycled.

Customers must keep a receipt or proof of postage until the refund or exchange has been processed. We reserve the right to decline your refund if your return does not comply with the terms stated above.

If we agree to a refund under any circumstance prior to order dispatch a £2 admin fee will be deducted from the refund total. After order dispatch a £5 admin fee will be deducted from your refund total.

Please note: Returns will only be accepted if they have been agreed by us directly before hand and the above T&C's apply.

 

If you have any other enquiries or issues please get in touch with us at info@bellanadar.com for help.